Privacy Policy
How ClearWave Restoration handles your information
Effective Date: January 1, 2025
ClearWave Restoration respects your privacy. This policy explains what information we collect when you visit our website or call us for water damage restoration in Homestead, Florida, how we use it, and the choices you have. We keep it simple and straightforward, just like the way we work.
Information We Collect
When you contact us, we collect the details you give us directly. That includes your name, phone number, email address, service address, and a description of the water damage or plumbing issue you're facing.
When you browse our website, we automatically collect some technical information. This includes your IP address, browser type, device type, pages you visit, and the time and date of your visit. This helps us understand how people find and use our site.
How We Use Information
We use your contact details to respond to your request, schedule your water damage inspection or repair, and keep you updated on the work. If you call us, we use your number to reach you about your appointment.
We also use information to improve our website, understand which services people need most, and send you updates or offers if you've asked to hear from us. You can opt out of those messages at any time.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and keep the site running smoothly. Cookies are small files stored on your device that help us recognize you on return visits.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our site may not work as well, but you can still call us for help.
Analytics and Third-Party Tools
We use analytics tools to see how visitors move through our website. These tools collect anonymous data like page views, time on site, and referral sources. They don't identify you by name.
We may also use third-party tools for scheduling, customer communication, or advertising. These providers have their own privacy policies, and we choose partners who take data protection seriously.
Data Sharing and Disclosure
We do not sell your personal information. We share it only when we need to run our business, such as with scheduling software, payment processors, or a subcontractor who helps with your restoration job.
We may also share information if the law requires it, to protect our rights or safety, or as part of a business transfer. In every case, we share only what's needed for the task.
Data Retention
We keep your information only as long as we need it to serve you and meet our legal and accounting obligations. When it's no longer needed, we delete or anonymize it securely.
If you ask us to delete your information, we will do so unless we're required to keep it for legal reasons, such as tax records or active warranty claims.
Data Security
We protect your information with reasonable technical and organizational safeguards. This includes secure servers, access controls, and limiting who on our team can see your details.
No method of transmission or storage is completely secure, but we work hard to keep your data safe. If we ever become aware of a breach that affects you, we will notify you as required by law.
User Rights
You have the right to ask what personal information we hold about you, to correct anything that's wrong, and to request that we delete it. You can also ask us to stop sending marketing messages.
To exercise any of these rights, contact us using the details below. We'll respond within a reasonable time and help you however we can.
Children's Privacy
Our services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version on this page with a new effective date.
We encourage you to review this page occasionally so you stay informed about how we protect your information.
Contact Information
If you have questions about this privacy policy or how we handle your data, reach out to us. We're happy to help.